I was so impressed with how fast this was turned around, I had to write about it…

A special shout out to Microsoft Sr. Escalation Engineer Sridhar Narra and the support team including Linda Porcelli, Loren Jacobson and Tiffany Evenson who worked to resolve this issue so quickly!

Apparently in email addresses, the single quote is a legal character.

So names like: Bill.O’Brian@yourcompany.com are legal in the email sense.

Addresses like this can cause havoc on programmers.

Well it turns out that we had a few people like this in our company and this did not play well with Office 365 at all.

The first, and easiest thing we noticed was that if you found a person like Bill O’Brian in search and tried to click on them, the profile page for the user threw an error.

We opened a case with Microsoft and I was expecting something short like “Don’t use quotes in your email” but instead, they looked into and fixed it. FAST.

I’m used to changes in o365 taking 3 months to make it from ticket to production, this one took a few weeks, from the time we opened the ticket, to the time the issue was resolved in production.

This is a pace of improvement and change I’ve not seen until now and it’s really exiting to see things get fixed this quickly!

A special shout out to Microsoft Sr. Escalation Engineer Sridhar Narra and the support team including Linda Porcelli, Loren Jacobson and Tiffany Evenson who worked to resolve this issue so quickly!

As a side note, a  quotation mark in an email address has issues in other places of SharePoint. Our case was split into several cases. Sridhar’s team worked on the profile page, There’s another team looking at another case which I’ll update in the future when I have more information.  If your organization has issues similar to this, please open a premier ticket.

– Jack